Klipboard Acquires RAM Tracking to Expand Field Service Management Capabilities
Klipboard, a leading provider of field service management software, has announced the acquisition of RAM Tracking, a cloud-based mobile work management solutions company, for an undisclosed sum.
It’s a strategic move that industry insiders say will enhance Klipboard‘s service offerings by integrating RAM Tracking’s technology, which currently serves over 22,000 SME customers across Europe and North America.
RAM Tracking has built a reputation for processing millions of data points daily, providing businesses with critical insights that optimize deliveries, improve asset efficiency, and boost field workforce productivity.
Draven McConville, founder of Klipboard, which was itself acquired by Kerridge Commercial Systems (KCS) in July 2024, expressed enthusiasm about the company’s continued growth trajectory: “This acquisition represents an exciting new chapter for Klipboard as we continue to expand our capabilities in the field service management sector.”
Ian Bendelow, CEO, stated: “With this acquisition, we demonstrate our commitment to support the digital transformation of our customers’ operations by enabling our clients with fleets and equipment or who provide delivery, logistics or field service to efficiently manage and increase productivity via our software and data insights.”
Nick McClellan, CEO of RAM Tracking, stated: “This acquisition provides a huge opportunity to expand what service, site-based, transport and delivery businesses will be able to benefit from complementary products within the Klipboard portfolio, which is super exciting for us as it accelerates the pace at which we can provide innovative technology to maximise efficiency and productivity. For our team, this represents an exciting opportunity to grow together with the larger global organisation that is Klipboard. and work towards the goal of becoming a leading provider of software solutions and data insights to manage field operations.”
The field service management software market has seen significant growth in recent years, with increasing demand for digital solutions that streamline operations, improve customer experience, and provide real-time data visibility.
Industry analysts suggest this acquisition positions Klipboard to compete more effectively in this expanding market by offering a more comprehensive end-to-end solution for businesses with mobile workforces.
Strategic Market Implications
This acquisition comes at a pivotal time for the field service management sector. With businesses increasingly focused on operational efficiency and digital transformation, the combined capabilities of Klipboard and RAM Tracking create a formidable offering in the market.
RAM Tracking’s extensive experience in vehicle tracking, video solutions, fleet management, and driver compliance brings critical complementary services to Klipboard’s existing job management platform. The integration allows customers to access a comprehensive solution that covers the entire workflow of field service operations, from scheduling and dispatch to on-site execution, vehicle tracking, and performance analytics.
The technology from RAM Tracking processes millions of data points daily, translating raw information into actionable insights that help businesses optimize routes, reduce fuel consumption, improve asset utilisation, and enhance worker productivity. These capabilities are particularly valuable in today’s economic climate, where businesses are seeking to maximize operational efficiency while minimizing costs.
For Klipboard customers, this acquisition means access to enhanced fleet management capabilities, including vehicle tracking, dash cam integration, and comprehensive compliance tools. RAM Tracking customers will benefit from Klipboard’s robust job management system, which streamlines scheduling, dispatch, and on-site documentation.
Market Expansion and Growth Potential
With RAM Tracking’s established presence serving over 22,000 SME customers across Europe and North America, the acquisition significantly expands Klipboard’s market reach. This broader customer base provides opportunities for cross-selling services and accelerating growth in key regions.
The field service management software market is projected to continue its strong growth trajectory, driven by several key factors:
- Increasing demand for digital transformation in traditionally manual industries
- Rising customer expectations for real-time visibility and responsive service
- Growing focus on sustainability and reducing environmental impact through optimized routing and reduced fuel consumption
- Labor market challenges driving the need for tools that maximize workforce productivity
- Regulatory compliance requirements necessitating better tracking and documentation
By combining their technologies, Klipboard and RAM Tracking are well-positioned to address these market drivers and deliver comprehensive solutions that help businesses navigate these challenges effectively.
Technology Integration and Future Innovation
The acquisition also represents a significant opportunity for technological innovation. By bringing together Klipboard’s expertise in job management software with RAM Tracking’s capabilities in vehicle tracking and fleet management, the combined entity can accelerate the development of next-generation solutions.
Potential areas for innovation include enhanced AI-driven predictive maintenance, automated scheduling optimization, and deeper integration between field operations and back-office systems. The combination of data from job management and vehicle tracking also creates opportunities for more sophisticated analytics that can uncover new insights for business improvement.
In an era where AI and automation are transforming the software landscape, this acquisition provides Klipboard with additional technological resources and expertise to remain at the forefront of innovation in the field service management sector.
